Privacy Policy

How we collect your personal information

We collect personal information about you from the following sources:

• Directly from You: We collect information when you fill out forms on our website (such as "Contact Us" or inquiry forms), communicate with us via email or phone, or visit our leasing office in person.

• Via Our Third-Party Tenant Portal: When you create an account, submit an application, pay rent, or submit a maintenance request through our third-party provider link, that provider shares your relevant account details and transaction history with us so we can manage your tenancy.

• From Third-Party Leasing Agents: If you worked with a leasing agent or locator service to find your property, they may provide us with your application details and contact information to initiate your lease.

What personal information we collect

Information We Collect

We collect information in three ways: directly from you on this website, automatically through site usage, and via our third-party tenant portal provider.

A. Information You Provide on This Website

If you use the general "Contact Us" or "Inquiry" forms directly on this specific website, we collect:

• Contact Details: Name, email address, and phone number.

• Message Content: Any information you voluntarily include in your message to us.

B. Information Collected via the Tenant Portal

To provide property management services (such as rent payments and maintenance requests), we utilize a third-party portal. When you click the link to access the portal, you will be directed to a secure external site. While that site is hosted by a third-party provider, we have access to the information you submit there to manage your tenancy. This includes:

• Identity & Tenancy Data: Your name, assigned Tenant Identification Number, unit number, and lease documents.

• Financial & Payment Data: Payment history and billing details (processed securely by the portal provider).

• Maintenance Requests: Details and photos regarding property issues.

C. Information Collected Automatically (Cookies)

On this specific website (before you click over to the portal), our automatic data collection is limited.

• Analytics: We may use standard cookies to see how many people visit our site and which pages they view.

• Note: Since the login portal is external, we do not store your password or login session cookies on this website.

How we use your personal information

Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you

How, why, and what personal information do we share with third parties

• We do not sell, trade, or rent your personal data to third parties for marketing purposes. However, to ensure the efficient management of your property and tenancy, we may share your information in the following limited circumstances:

• Internal Operations: Your information may be circulated internally among our employees, property managers, and administrative staff on a strict need-to-know basis. This allows us to effectively manage your tenancy, process requests, and maintain accurate records.

• Property Management Vendors: We may share necessary details (such as your name, tenant number, and contact information) with trusted third-party vendors and contractors. This is strictly limited to facilitating "Normal Property Management Operations," including but not limited to:

  • Coordinating maintenance and repairs (e.g., plumbers, electricians).

  • Security services or concierge personnel.

  • Utility management and billing processing.

  • Software providers we use to manage tenant databases (provided they agree to keep your information confidential).

• Leasing Agents: To facilitate the leasing process, we may provide your contact information and tenant identification number to authorized leasing agents.

• Legal Compliance: We may release information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.